Support

I am having trouble making a wager or logging onto

In many cases your connection to the Internet may be causing an issue. Check the following:

• Make sure you are connected to the Internet
• Refresh your browser window by hitting F5 or clicking on the Refresh icon in your browser bar
• Log out of your Sahara account and then log back in
• Clear your cache on your browser of temporary files, deleted files, cookies etc.

What browser can I use to play on Sahara?

Sahara supports all the major browsers such as Internet Explorer, Safari, Firefox and Google Chrome. We recommend always using the most up-to-date version of your browser to ensure optimal performance and security.

How do I set my security levels in Internet Explorer?

Internet Explorer has three main Security Levels which can be customized for when you are online. The default setting is the “Medium” level and which is necessary to use and access the Sahara website. To ensure that your security levels in Explorer are set to “Medium” simply click on "Tools" in the menu bar and then select "Internet Options". Then click on the “Security” tab and follow the instructions listed there.

Getting Started with Sahara Mobile

Sahara Mobile works with any tablet or smart phone and can be accessed using a regular phone network. Sahara Mobile supports all Android, Apple, Blackberry, and Windows phones and tablets. To get started simply type Sahara in any web browser to access Sahara Mobile. Please note that to place any wagers you will need to first create a Sahara account and make a deposit on the main site at www.sahara. If you already have a funded account with Sahara then you may begin immediately playing on the mobile version.

Bookmarking Sahara.com Mobile

The easiest way to get to Sahara Mobile quickly and easily is by bookmarking the site on your phone. First go to www.saharasports.com via any web browser. Bookmark Sahara Mobile as outlined below depending on the type of phone:

APPLE

• Touch the button at the bottom of the screen in Safari
• Select "Add to Home Screen"
• Input a description then select the "Add" button.

BLACKBERRY

• Press the Blackberry symbol on www.saharasports.com.
• Choose "Add to Bookmarks"

ANDROID

• Go to www.saharasports.com via your mobile web browser.
• From the drop down right navigation select "Add to Home Screen".

WINDOWS

• Select "Pin to Start" by clicking the pin symbol on the address bar.
• Please modify the description so that it is shorter and does not get improperly cut off. Then select the "Pin to Start" button.

Any payout greater than the allowed maximum amount stated on the cashier page is divided and sent on consecutive weeks until the total amount has been delivered. Please refer to the up to date information in the cashier for more details on withdrawal limitations.

Sahara will provide one (1) free payout to each account holder. Please contact Player Service for information on fees for additional payouts. Applicable processing fees may apply for the succeeding request. Please make sure that you have sufficient funds in your account to cover these fees.

Checking Betting History

• To see any wagers for events that have not yet been completed select "Pending Wagers".
• To see any wagers that have been settled select "Wager History".

Connecting to Sahara Mobile

A 3G connection or higher is recommended to ensure an optimal mobile gaming experience. Sahara Mobile will still work on a connection that is less than 3G, but it may not be as quick which might cause some delays with placing bets or updating lines.